SHIPPING & RETURNS
RETURNS & EXCHANGES
Your satisfaction is our highest priority.We accept returns, however we do not accept returns for refunds. If you do not absolutely love your new purchase, you may return the item(s) within 5 days of delivery. Items must be returned unworn.
Our return address is as followed:
Tomboychick Womans Clothing Store...
Once your returns is received and inspected, we will send you an email to notify you that we have receive your return. If the item is in stock, we will send out your new item. If the item is no longer in stock, we will notify you by email of your store credit.
STORE CREDIT
Store credit is a gift card that will be sent via email. We will add up the total spent on the items returned and include that amount in a store credit gift card. You will use this gift card to purchase your desired size exchange or any other exchange of your choice.
ALL SALES ARE FINAL
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We are committed to quality and continue to research and evaluate the best brands to offer our customers. Some fabrics do need more care than others so please ensure you are following all care instructions on the labels.
SHIPPING
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All orders will ship within 5-7 business days from the time ordered. A flat rate fee of $10 will be added for all orders shipped in US. For international residents, additional shipping fees may apply for your location. Please contact us prior to ordering so we can get you a custom shipping rate.
LOST OR STOLEN PACKAGES
LOST OR STOLEN PACKAGES
If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or STOLEN packages.
Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
We highly recommend that you select SIGNATURE REQUIRED if you have a history of missing packages that way a person at your address must sign and collect your package eliminating the possibility of it being stolen.
If you decide to file a claim through Paypal your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.
